Frequently Asked Questions

Choose your watch, add it to your cart and complete checkout. You will receive an order confirmation by email straight away, followed by a shipping confirmation with your tracking link once your watch is on its way.

Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, PayPal and Klarna. Every payment is processed securely and encrypted, and we never see or store your card details.

Yes. Choose Klarna at checkout to split your payment, subject to Klarna's approval.

Contact us as soon as possible through the contact form with your order number. If your order has not been dispatched yet, we will update or cancel it for you.

Yes. Join our newsletter and get 10% off your first order, plus early access to new releases.

We deliver to Greece, Cyprus, every EU country and a selection of destinations outside the EU. You will see every available destination at checkout.

Orders to Greece and Cyprus arrive in 1 to 2 business days with ACS. Orders to the rest of the EU and international destinations arrive in 3 to 5 business days with UPS.

Shipping is free to Greece and Cyprus. Delivery to other EU countries costs €39 and delivery outside the EU costs €49.

As soon as your watch leaves us, we email you a shipping confirmation with a tracking link. You can also follow your order at any time on our Track Your Order page.

Not within the EU. For destinations outside the EU, local import duties and taxes may apply and are paid by the recipient on delivery.

Yes, exchanges are free within 14 days of delivery. The watch must be unworn and in its original condition, with all packaging, tags and documents.

Yes, within 14 days of delivery. Once we receive and check the watch, we refund the full amount to your original payment method.

Send us a message through the contact form, choose Returns & Exchanges as the topic and include your order number. We will reply with everything you need.

Every THORTON watch comes with a 24 month warranty from the date of purchase, covering manufacturing defects in materials and workmanship. It does not cover normal wear, scratches, broken glass, accidental damage, battery replacement or repairs made by third parties.

Send us a message through the contact form with Warranty Enquiry as the topic, your order number and a short description of the issue. Photos help us respond faster.

Most likely the battery needs replacing. Contact us through the contact form with Service Enquiry as the topic and we will guide you through the next steps.

Every THORTON has a stainless steel case and hardened mineral glass, paired with a stainless steel bracelet, a leather strap or a silicone strap depending on the model. You will find the full details in each watch's specifications.

Every THORTON runs on a Japanese quartz movement from Seiko, Epson or Miyota, the makers trusted by watch brands worldwide for accuracy and reliability. You will find the exact calibre in each watch's specifications.

Yes. Depending on the model, your watch is water resistant to 50 or 100 metres, as shown in its specifications. Models rated to 100 metres are suitable for swimming and snorkelling, while models rated to 50 metres handle rain, splashes and short swims. None are made for diving, and you should never press the pushers or pull the crown while the watch is wet.

Wipe it regularly with a soft, dry cloth and rinse it with fresh water after the sea or the pool. Keep it away from strong magnets, extreme temperatures, perfume and chemicals.