Frequently Asked Questions

Choose your watch, add it to your cart and complete checkout. You will receive an order confirmation by email straight away, followed by a shipping confirmation with your tracking link once your watch is on its way.

Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, PayPal and Klarna. Every payment is processed securely and encrypted, and we never see or store your card details.

Yes. Choose Klarna at checkout to split your payment, subject to Klarna's approval.

Contact us as soon as possible through the contact form with your order number. If your order has not been dispatched yet, we will update or cancel it for you.

Yes. Join our newsletter and get 10% off your first order, plus early access to new releases.

We deliver to Greece, Cyprus, every EU country and a selection of destinations outside the EU. You will see every available destination at checkout.

Shipping is free to Greece and Cyprus. Delivery to other EU countries costs €39 and delivery outside the EU costs €49.

Orders to Greece and Cyprus arrive in 1 to 2 business days with ACS. Orders to the rest of the EU and international destinations arrive in 3 to 5 business days with UPS.

As soon as your watch leaves us, we email you a shipping confirmation with a tracking link, so you can follow it all the way to your door.

Not within the EU. For destinations outside the EU, local import duties and taxes may apply and are paid by the recipient on delivery.

Yes, exchanges are free within 14 days of delivery. The watch must be unworn and in its original condition, with all packaging, tags and documents.

Yes, within 14 days of delivery. The return shipping cost is covered by you. Once we receive and check the watch, we refund the full amount to your original payment method.

Send us a message through the contact form, choose Returns & Exchanges as the topic and include your order number. We will reply with everything you need.

Yes, as long as you send the extra links back with the watch.

Yes. Add your wrist size on the product page before adding the watch to your cart. We adjust the bracelet before dispatch and include the removed links in the box, so you can always resize it later.

Wrap a soft measuring tape, or a strip of paper, around your wrist just above the wrist bone. Mark where it overlaps and measure the length in centimetres. Enter that number and we take care of the rest.

Of course. Leave the field empty and your watch arrives with the full bracelet, which any watchmaker can adjust in minutes.

Every THORTON watch comes with a 24 month warranty from the date of purchase, covering manufacturing defects in materials and workmanship. It does not cover normal wear, scratches, broken glass, accidental damage, battery replacement or repairs made by third parties.

Send us a message through the contact form with Warranty Enquiry as the topic, your order number and a short description of the issue. Photos help us respond faster.

Most likely the battery needs replacing. Contact us through the contact form with Service Enquiry as the topic and we will guide you through the next steps.

Every THORTON runs on a Japanese quartz movement from Seiko, Epson or Miyota, chosen for accuracy and reliability. You will find the exact calibre in each watch's specifications.

Our watches are water resistant to 100 metres, which makes them suitable for swimming and snorkelling, but not for diving. Never press the chronograph pushers or pull the crown while the watch is wet.

Wipe it regularly with a soft, dry cloth and rinse it with fresh water after the sea or the pool. Keep it away from strong magnets, extreme temperatures, perfume and chemicals.