THORTON/Customer care

Shipping policy

Free delivery to Greece and Cyprus in 1 to 2 business days.

  • Free to Greece and Cyprus
  • 1 to 2 business days
  • EU €39
  • Outside the EU €49

Shipping policy

Where we deliver

We deliver across Greece and Cyprus, to every country in the European Union and to a selection of countries outside the EU. You can see every available destination at checkout.

Delivery costs

Delivery is free on every order to Greece and Cyprus. Delivery to other EU countries costs €39 and delivery outside the EU costs €49. The delivery cost is always shown at checkout before you pay.

Delivery times

Orders to Greece and Cyprus arrive in 1 to 2 business days with ACS. Orders to other EU countries and international destinations arrive in 3 to 5 business days with UPS. Business days are Monday to Friday, excluding public holidays.

Customs and import taxes

There are no customs charges for deliveries within the EU. For destinations outside the EU, local import duties and taxes may apply. They are not included in the price or the delivery cost and are paid by the recipient on delivery.

Tracking

As soon as your watch leaves us, we email you a shipping confirmation with a tracking link. You can also follow your parcel at any time on our Track your order page.

Changing your delivery address

If you need to change your address, contact us as soon as possible with your order number. We can update it as long as the order has not shipped yet.

Problems with your delivery

If your parcel arrives damaged or something is missing, please contact us as soon as possible with your order number and, if you can, a photo. We will put it right.

Exchanges and returns

You have 14 days from delivery to exchange or return your watch, and exchanges are free. See our returns and refunds policy for how it works.