Your right to cancel

You can cancel your order within 14 days of receiving your watch, without giving any reason.

Conditions

The watch must be unworn and in new condition, returned in its original packaging with all tags, the warranty card and any documents that came with it. We may reduce the refund if the watch has been handled more than needed to examine it.

Exchanges

Within 14 days of delivery, you can exchange an unworn watch for a different model, free of charge. Contact us and tell us which model you would like instead.

How to return or exchange

Tell us within the 14 days, through our contact form (choose Returns & Exchanges as the topic) or by email at info@thortonworld.com, with your order number. You can also use the cancellation form below. We will reply with everything you need. Please send the watch back within 14 days of telling us.

Return costs

If you return your watch for a refund, the cost of sending it back is paid by you. If you exchange it, or it arrived damaged or faulty, or we sent the wrong item, we cover the cost.

Refunds

Once we receive and check the watch, we refund the full amount you paid, including the original delivery charge, to your original payment method, within 14 days of receiving your cancellation. We may wait until the watch has arrived back with us before refunding. Your bank may take a few more days to show it.

Faulty watches and your legal rights

Every THORTON watch comes with a 24 month warranty from the date of purchase, covering manufacturing defects in materials and workmanship. It does not cover normal wear, scratches, broken glass, accidental damage, battery replacement or repairs made by third parties. This is in addition to your legal rights as a consumer, including the 2 year legal guarantee if a product was faulty when delivered to you.

Cancellation form

If you want to cancel your order, you can copy, complete and email us this form. Using it is optional.

To: PAC TIME International Ltd., 32 Athalassa Avenue, Strovolos 2012, Nicosia, Cyprus, info@thortonworld.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order number:
Product(s):
Ordered on:
Received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date: