THORTON/Customer care

Terms of service

The terms that apply when you use this website and shop with us.

  • PAC TIME International Ltd.
  • Governed by Cyprus law

Terms of service

Last updated: 10 November 2026

These terms apply when you use this website and buy from us. By placing an order, you agree to them.

Who we are

This website is operated by PAC TIME International Ltd., 32 Athalassa Avenue, Strovolos 2012, Nicosia, Cyprus. You can reach us at info@thortonworld.com or on +357 22 879333.

Products

All watches are genuine THORTON watches, sold new with a 24 month warranty. We show colours and details as accurately as we can, but they may look slightly different on your screen.

Prices and payment

Prices are in euro and include VAT. Delivery costs are shown at checkout before you pay. Payment is taken when you place your order. If a price on the website is clearly wrong, we will contact you before sending the order, and you can choose to cancel it.

Your order

After you place an order, we email you a confirmation. Your contract with us starts when we send the watch and email you that it has shipped. If a watch is no longer available, we will let you know and refund you in full.

Delivery

Delivery is free in Greece and Cyprus and takes 1 to 2 business days. Full details are in our shipping policy.

Exchanges, returns and refunds

You can exchange your watch for free or cancel your order within 14 days of receiving it. Full details are in our returns and refunds policy.

Warranty and your legal rights

Every THORTON watch comes with a 24 month warranty from the date of purchase, covering manufacturing defects in materials and workmanship. To make a claim, contact us with your order number. The warranty is in addition to your legal rights as a consumer under EU law and the law of your country, which these terms do not affect.

Using this website

The content on this website, including text, images and the THORTON name and logo, belongs to us and may not be copied without permission. Please do not misuse the website or try to interfere with how it works.

Liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms. We do not exclude liability where the law does not allow it.

Your personal information

We use your personal information as described in our privacy policy.

Law and disputes

These terms are governed by the law of the Republic of Cyprus. This does not take away any protection you have under the consumer law of the country where you live. If you have a complaint, please contact us first and we will do our best to resolve it.